Bento Customer Support

Welcome! You can raise a request for Customer Support using the options provided.

Learn more about

{"xsrfToken":"86451b78a0fa464677c5337beab2b883cee13e5b_lout","branding":{"id":"1","key":"ecs","name":"Bento Customer Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#4385d9","headerLinkHoverBGColor":"#4385d9","headerBadgeColor":"#4385d9"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"BentoSMB's Support Portal","sharedPortalName":"Support Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"BentoSMB's Support Portal","sharedPortalName":"Support Portal","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#439cfb","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/8910b177-ef6f-4dd7-b4ed-e2c80582b7f7/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NzJhNmRlOC0xNzZhLTQ4MDEtOTI4MC01YTFlNmMwNmVkYTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjg5MTBiMTc3LWVmNmYtNGRkNy1iNGVkLWUyYzgwNTgyYjdmNyI6WyJyZWFkIl19LCJleHAiOjE3NDU4MTUxMTIsIm5iZiI6MTc0NTgxNDUxMn0.VMYZVA_XDfypVp8dcwyiPX4DhroxImZ90mw50nLSgrw&client=772a6de8-176a-4801-9280-5a1e6c06eda8&height=300&mode=fit","bannerMediaApiFileId":"8910b177-ef6f-4dd7-b4ed-e2c80582b7f7","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"ecs","projectId":10018,"serviceDeskId":1,"name":"Bento Customer Support","description":"Welcome! You can raise a request for Customer Support using the options provided.","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"1","name":"Application Support","descriptionHtml":"","callToAction":"Application Support","introHtml":"Having an issue with Recipes, Draft Orders or another BentoSMB App? Select this to request assistance.","icon":10520,"iconUrl":"https://bentosmb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"Don't see what you're looking for? Select this option and we'll help you out.","icon":10549,"iconUrl":"https://bentosmb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[1],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"Tell us the problems you're experiencing.","icon":10545,"iconUrl":"https://bentosmb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[1],"key":""},{"id":"7","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"Let us know your idea for a new feature.","icon":10535,"iconUrl":"https://bentosmb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[1],"key":""},{"id":"2","name":"Billing questions","descriptionHtml":"","callToAction":"Billing questions","introHtml":"Choose this if you have questions about licensing or billing.","icon":10536,"iconUrl":"https://bentosmb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://bentosmb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"8","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"See a place where we can do better? We're all ears.","icon":10539,"iconUrl":"https://bentosmb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[1,6,4,7]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"66016f80-7ac3-37ef-ac2d-1946f3ff210d","appLinkName":"System Confluence","appLinkUrl":"https://bentosmb.atlassian.net/wiki","spaceKey":"ECS","spaceName":"External Customer Support","spaceUrl":"https://bentosmb.atlassian.net/wiki/spaces/ECS","isServer":false},"labels":[],"projectKey":"ECS","serviceDeskId":1,"kbLinkDomainURLs":["https://bentosmb.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ECS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NzJhNmRlOC0xNzZhLTQ4MDEtOTI4MC01YTFlNmMwNmVkYTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDU4MTU3MTIsIm5iZiI6MTc0NTgxNDUxMn0.L3lzMgAjr5dYuUx6yvX4GPbBVWCA9DNF1dtTIF4jizQ","targetCollection":"upload-project-10018","endpointUrl":"https://api.media.atlassian.com","clientId":"772a6de8-176a-4801-9280-5a1e6c06eda8","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"1d64fba3-9932-41ad-8718-1cc13af7e3e9","name":"Recipes","categoryUrl":"https://bentosmb.atlassian.net/servicedesk/customer/portal/1/topic/1d64fba3-9932-41ad-8718-1cc13af7e3e9","createdAt":"1643037581800"},{"id":"04a3c9f5-f85e-4407-a1b4-a24600458605","name":"Draft Orders","categoryUrl":"https://bentosmb.atlassian.net/servicedesk/customer/portal/1/topic/04a3c9f5-f85e-4407-a1b4-a24600458605","createdAt":"1643037590438"}]}},"sharedPortal":{"name":"Support Portal","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://bentosmb.atlassian.net/wiki","kbLinkDomainURLs":["https://bentosmb.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=bentosmb","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"86451b78a0fa464677c5337beab2b883cee13e5b_lout","baseUrl":"https://bentosmb.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://bentosmb.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"772a6de8-176a-4801-9280-5a1e6c06eda8","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"cd43054a398a4a698b3a67970dbc831b","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}