{"xsrfToken":"510340e799ad7dd901b871fbcbb8426dce5fe9b3_lout","branding":{"id":"1","key":"ecs","name":"Bento Customer Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#4385d9","headerLinkHoverBGColor":"#4385d9","headerBadgeColor":"#4385d9"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"BentoSMB's Support Portal","sharedPortalName":"Support Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"BentoSMB's Support Portal","sharedPortalName":"Support Portal","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#439cfb","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/8910b177-ef6f-4dd7-b4ed-e2c80582b7f7/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NzJhNmRlOC0xNzZhLTQ4MDEtOTI4MC01YTFlNmMwNmVkYTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjg5MTBiMTc3LWVmNmYtNGRkNy1iNGVkLWUyYzgwNTgyYjdmNyI6WyJyZWFkIl19LCJleHAiOjE3NDM0NTkyNTMsIm5iZiI6MTc0MzQ1ODY1M30.O53ewBBIfdyfKnUsM2bxMNzW76_f_GP87nwRoVHOe3s&client=772a6de8-176a-4801-9280-5a1e6c06eda8&height=300&mode=fit","bannerMediaApiFileId":"8910b177-ef6f-4dd7-b4ed-e2c80582b7f7","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"ecs","projectId":10018,"serviceDeskId":1,"name":"Bento Customer Support","description":"<p>Welcome! You can raise a request for Customer Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"1","name":"Application Support","descriptionHtml":"","callToAction":"Application Support","introHtml":"<p>Having an issue with Recipes, Draft Orders or another BentoSMB App? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://bentosmb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://bentosmb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[1],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://bentosmb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[1],"key":""},{"id":"7","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://bentosmb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[1],"key":""},{"id":"2","name":"Billing questions","descriptionHtml":"","callToAction":"Billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://bentosmb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://bentosmb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"8","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://bentosmb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[1,6,4,7]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"66016f80-7ac3-37ef-ac2d-1946f3ff210d","appLinkName":"System Confluence","appLinkUrl":"https://bentosmb.atlassian.net/wiki","spaceKey":"ECS","spaceName":"External Customer Support","spaceUrl":"https://bentosmb.atlassian.net/wiki/spaces/ECS","isServer":false},"labels":[],"projectKey":"ECS","serviceDeskId":1,"kbLinkDomainURLs":["https://bentosmb.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ECS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NzJhNmRlOC0xNzZhLTQ4MDEtOTI4MC01YTFlNmMwNmVkYTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM0NTk4NTMsIm5iZiI6MTc0MzQ1ODY1M30.dIpoNxUI5WnFnHvHp64zxnOZjSmJJoqZBdXzMXo8YiA","targetCollection":"upload-project-10018","endpointUrl":"https://api.media.atlassian.com","clientId":"772a6de8-176a-4801-9280-5a1e6c06eda8","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"1d64fba3-9932-41ad-8718-1cc13af7e3e9","name":"Recipes","categoryUrl":"https://bentosmb.atlassian.net/servicedesk/customer/portal/1/topic/1d64fba3-9932-41ad-8718-1cc13af7e3e9","createdAt":"1643037581800"},{"id":"04a3c9f5-f85e-4407-a1b4-a24600458605","name":"Draft Orders","categoryUrl":"https://bentosmb.atlassian.net/servicedesk/customer/portal/1/topic/04a3c9f5-f85e-4407-a1b4-a24600458605","createdAt":"1643037590438"}]}},"reqCreate":{"id":4,"projectId":10018,"form":{"name":"Other questions","descriptionHtml":"","callToAction":"Other questions","intro":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","instructions":"","icon":10549,"iconUrl":"https://bentosmb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10047","fieldConfigId":"10169","label":"Urgent","description":"By checking this box, you are requesting emergency assistance and approving our emergency rates should it apply.","descriptionHtml":"<p>By checking this box, you are requesting emergency assistance and approving our emergency rates should it apply.</p>","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10020","label":"Urgent","selected":false,"children":[]}]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10049","fieldConfigId":"10171","label":"MyShopify URL","description":"Please include your URL should we need to request collaborator access. Please add your access code in the description if applicable.","descriptionHtml":"<p>Please include your URL should we need to request collaborator access. Please add your access code in the description if applicable.</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/4","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/4","calendarParams":{"firstDay":0,"date":"2025-03-31T18:04:13-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"66016f80-7ac3-37ef-ac2d-1946f3ff210d","appLinkName":"System Confluence","appLinkUrl":"https://bentosmb.atlassian.net/wiki","spaceKey":"ECS","spaceName":"External Customer Support","spaceUrl":"https://bentosmb.atlassian.net/wiki/spaces/ECS","isServer":false},"labels":[],"projectKey":"ECS","serviceDeskId":1,"kbLinkDomainURLs":["https://bentosmb.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NzJhNmRlOC0xNzZhLTQ4MDEtOTI4MC01YTFlNmMwNmVkYTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM0NTk4NTMsIm5iZiI6MTc0MzQ1ODY1M30.dIpoNxUI5WnFnHvHp64zxnOZjSmJJoqZBdXzMXo8YiA","targetCollection":"upload-project-10018","endpointUrl":"https://api.media.atlassian.com","clientId":"772a6de8-176a-4801-9280-5a1e6c06eda8","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}